2-days – £495 + vat

The move from just carrying out your own tasks to managing the others can often be  daunting.

This 2 day Management Skills Training course provides a comprehensive overview of the new techniques and skills you need to master in order to succeed as a New Manager.

Management Skills for New Managers Course Objectives

This Management Skills training course uses real world scenarios to provide recently appointed Managerswith the skills required to make the move from working alongside their colleagues to motivating and managing them to work for you.

Management Skills for New Managers Course Content

How to Manage Yourself

What is The Role of the Manager?

• What do effective managers do?
• Descriptions of the role of manager
• Action centred leadership

Leadership v Management

Communication skills

• The communication process
• What makes someone difficult
• Communication impact
• Effective communication
• Verbal communication
• Non verbal communication
• Body Language

Time Management

• What am I here for?
• Typical procrastinators & time wasters
• The Time Management Grid
• Establishing priorities
• Principles for effective personal time management
• 30 ways to make more time

Making Decisions

How to Manage Others

Delegation

• What is delegation
• The advantages of delegation
• Do you need to delegate more?
• What to delegate
• Why managers don’t delegate

Performance Appraisals

• The performance appraisal cycle
• The managers role
• Setting objectives
• Making objectives SMART

Managing Conflict

• How do I handle conflict?
• Identifying the different types of conflict & problems
• Systematic approach to managing conflict and solving problems
• Conflict management styles
• Skills / attributes for managing conflict

Motivation Skills

• Theories of motivation
• Team briefing